Efficiency savings through outsourcing
26/06/07 12:36 Filed in: Public
Administration | Shared
Services
Spelthorne has recently renewed its IT outsourcing
contract with Steria to deliver technical solutions
that will support service modernisation and
improvement, while making £125K savings at the same
time. Spelthornes partnership with Steria is
supporting customer service improvement and releasing
significant efficiencies for its Planning and
Revenues and Benefits department with online
self-service facilities that allow residents and
businesses to manage their accounts and make payments
online.
Click here to view.
Click here to view.
Spelthorne has recently renewed its IT outsourcing
contract with Steria to deliver technical solutions
that will support service modernisation and
improvement, while making £125K savings at the same
time. Spelthornes partnership with Steria is
supporting customer service improvement and releasing
significant efficiencies for its Planning and
Revenues and Benefits department with online
self-service facilities that allow residents and
businesses to manage their accounts and make payments
online.
Steria is also supporting flexible working with the roll-out of mobile technology for senior management and service staff. This is improving the health and safety of visiting officers as well as streamlining processes through improved connections with the service department. Spelthorne is able to benefit from Sterias national reach and experience of technical improvement and service redesign at other local authorities and gain from easier implementation.
Click here to view.
Steria is also supporting flexible working with the roll-out of mobile technology for senior management and service staff. This is improving the health and safety of visiting officers as well as streamlining processes through improved connections with the service department. Spelthorne is able to benefit from Sterias national reach and experience of technical improvement and service redesign at other local authorities and gain from easier implementation.
Click here to view.