Technology
Efficiency savings through outsourcing
26/06/07 12:36 Filed in: Public
Administration | Shared
Services
Spelthorne has recently renewed its IT outsourcing
contract with Steria to deliver technical solutions
that will support service modernisation and
improvement, while making £125K savings at the same
time. Spelthornes partnership with Steria is
supporting customer service improvement and releasing
significant efficiencies for its Planning and
Revenues and Benefits department with online
self-service facilities that allow residents and
businesses to manage their accounts and make payments
online.
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Sharing Services: A route to getting started
18/06/07 12:29 Filed in: Public
Administration | Shared
Services
This expert forum brings together policy leaders,
advisors and practitioners to consider the benefits
that Shared Services between councils and other
public bodies can deliver, and, most importantly, the
different approaches to partnerships, governance and
commercial arrangements that are proving successful
in establishing successful shared services.
To view, click here. Read More...
To view, click here. Read More...
Local Government Transformation Outlook: Bromley
11/06/07 12:26 Filed in: Public
Administration | Shared
Services
Find out how Bromley is transforming services to
residents and generating internal efficiencies by
increasing links between its call centre and service
departments via a new CRM implementation. As part of
its Customer Access Programme, Bromley has
implemented a new Customer Relationship Management
(CRM) system using business process templates to
automate linkage between call centre staff and staff
within ten key service departments.
In this case study key personnel discuss the many benefits of the new structure. Contact centre staff can now train on a single system with links through to the different back office systems. This reduces the time and cost of staff training in addition to providing a swifter, more professional service to customers. The constant update of information also enables the fast and accurate production of reports for reviews.
"We were absolutely delighted with the ability to implement the new system in less than four months and the whole project including the development of hardware and software was done for under 200,000 pounds". Jim Haslam, Assistant Director of Business Solutions & ICT
To view, click
The implementation of the Microsoft Dynamics CRM system was carried out by Optevia, using Optevia's set of proprietary business process templates to provide best practice linkage to various departmental services in order to accelerate the overall CRM implementation." rel="external">here.
In this case study key personnel discuss the many benefits of the new structure. Contact centre staff can now train on a single system with links through to the different back office systems. This reduces the time and cost of staff training in addition to providing a swifter, more professional service to customers. The constant update of information also enables the fast and accurate production of reports for reviews.
"We were absolutely delighted with the ability to implement the new system in less than four months and the whole project including the development of hardware and software was done for under 200,000 pounds". Jim Haslam, Assistant Director of Business Solutions & ICT
To view, click
The implementation of the Microsoft Dynamics CRM system was carried out by Optevia, using Optevia's set of proprietary business process templates to provide best practice linkage to various departmental services in order to accelerate the overall CRM implementation." rel="external">here.
Government reponse to Power of Information Review
25/06/07 11:53 Filed in: Public
Administration
This paper gives the Government’s
response to the Power of Information Review. It
outlines how the Government plans to take
forward the recommendations of the review.
ICT capital grant for mobile technology
This updated circular sets out the
requirements for the ICT capital grant for
2007-08. In particular, the specific conditions
of grant, grant allocations and payment
arrangement. The main change to this guidance is
in the Acceptance of Grant form at Annex E.